英文版的道歉信范文（通用13篇）
Dear Mr. & Mrs. Wang,
Thank you for choosing to stay at Shanghai hotel and for taking the time to sharing your comments and experiences for our services. I am most
embarrassed to learn about the service shortcomings that you encountered and the problems you had with our Reservation Department. Please accept my sincere apologies on behalf of the hotel.
I have read your comments personally to learn from your comments and experiences and I quite agree that the points you raise are unacceptable and assure you we will do everything we can to rectify them. I have
addressed the issue with the parties concerned so that we may all have the opportunity to learn from it.
I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. This is after all what sets us apart from the competition and makes us truly “Shanghai”.
We are very conscious of the importance in providing a consistent high level of service standards to all our guests and create a most favorable impression with each and every stay.
Please do not hesitate to call me any time if I can be of any assistance.
Yours sincerely,
Dear David:
I am afraid that you ent when I took it up.
Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.
I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account to of them when I see you next.
To:
Subject: Basketball Practice
Hi George,
I’m really, really sorry but I just can’t make it for basketball practice this evening. We’ve got a biology test tomorrow and I haven’t yet started studying for it. I can’t afford to fail the test, because I already failed the last one.
I promise to make up for it by the next practice session.
Ron
Dear Prof. Robin,
I am writing on behalf of the English Department to invite you to give a lecture in our college.
We know that you are an expert on British literature. We would be very grateful of you could give a lecture on “Contemporary British Literature” to the English Department on Sunday, April 8. If this subject does not suit you, any other similar topic would be welcome as well.
If it is convenient for you, would you please drop me a line to let me know whether you can come or not? We could be looking forward to the opportunity to benefit from your experience and wisdom.
Sincerely yours,
Wang Hua
ear Charlie,
Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised. A major business partner of our company will be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction.
I have just been informed of this plan and am happy about the decision—this is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport. Pursuing study overseas is an essential step in the accomplishment of your dream.
Dear Frank:
I am terribly sorry to tell you that I have lost the valuable book you were so kind to lend me last week. I read it everyday and intended to finish it next month. Last night when I came to my room, it was nowhere to be found. I will try to recover it as soon as possible. If I fail to find it, I will get a new book for you.
But I am afraid it can never take the place of the old one. Old books are like old friends. Once lost, they can never be replaced. They are connected with cherished associations which the new ones can never have. And for this irrecoverable loss, I am to blame. I was so careless with my things. This is a warning to me to be more careful in the future.
Yours truly,
Tom
译文：
亲爱的弗兰克：
很抱歉，上星期您借给我的那本书竟遗失了。我每天都在看，准备下个月看完。昨晚我回到我的卧室，到处也找不到那本书。我将尽力找到它。万一找不到，我只好买一本新的还您。
但是，新书恐怕不能代替那本旧书吧!旧书跟旧友一样，一旦失去就不能再得。旧书与往事相连，这种不可弥补的损失，皆由我起。我对待一切太大意了，这次给我一个警告，叫我以后要小心。
Dear ______,
Much to my regret / I am terribly sorry that I am unable to ______ . It is mainly because at that time I will be full occupied by which is quite out of my expectation, and that conflicts with your . Therefore I am forced to adjust my schedule and cannot make my presence on your . I sincerely hope that you will enjoy a good time. By the way, can we have dinner together some time next week? I hope to see you soon. I am really sorry again and I trust that you will understand.
Yours sincerely,
Li Ming
Dear Mr simth :
Sorry, my nephe front play football. Although he didn't listen to, but I his pocket money to buckle, ised. A major business partner of our company pany him there to negotiate about a neplishment of your dream.
Dear Mr simth :
Sorry, my nephew put your glass is broken. I've told him not in the next room front play football. Although he didn't listen to, but I will still be warned him.
I will pay for your loss and from his pocket money to buckle, warned him not to make the same mistake again! Finally, I was once again to you express apology for him!
Hope will bring you trouble!
Break your glass`s man
Dear Mr. wang,
Greetings from the shanghai Huashan hotel!
First of all, I would like to apologize for the unpleasant experiences you had during your recent stay with us. I am most embarrassed to learn about the incidents and service shortcomings that you encountered. Our Senior Management team had discussed your comments in details in our daily meeting and shared them with all the concerned departments to ensure such similar cases will not happen again.
Mr. wang, we ask for your kind understanding and accept our most sincere apologies to you in this respect. I do hope your recent experience would not deter you from staying with us on your next visit to Shanghai and I would be glad if you would allow us the opportunity to show you the true Marriott hospitality.
As a gesture of goodwill and to allow us the opportunity to show you our true hospitality and hopefully to restore your confidence in our hotel; we would like to (offer you breakfast or afternoon tea).
Please do let me know when you plan to visit Shanghai again and I will be delighted and look forward to the opportunity to welcome you back to the huashan hotel again. Please let me know your thoughts and call me any time if I can be any assistant of you and I can be reached at 123456789.
Sincerely yours,
to:mt
subjectz: Library Books
Dear Ms Sciberras,
I would like to apologise for not returning the books but I have been away from school for a week because I had the measles. I will not be coming to school for another week or so. I promise I will return the books as soon as I am back.
Thank you.
Regards,
Anita Borg
Dear Anne,
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow.
I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward?
If so, please don’t hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Dear Mr. Wang,
Thank you for choosing to stay at shanghai Hotel, (and for taking the time to complete our Survey). I was most concerned to learn that you felt that you had a less than satisfactory experience during your time in our
establishment. Please accept my sincere apologies on behalf of the hotel.
I have read your form personally to learn from your comments and
experiences whilst staying with us. I quite agree that the points you raise are unacceptable and assure you we will do everything we can to rectify them. I have raised the matter of the manner and service standard of our associates, room maintenance issue, with the parties concerned so that we may all have the opportunity to learn from it.
I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. This is after all what sets us apart from the competition and makes us truly “abcdefg”.
Mr.wang, I hope that your travel plans will bring you back to Shanghai in the near future, so that we may have the opportunity of taking care of you again and to show you that these regrettable events were not a true
example of our usual high services and hospitality. In the meantime if I, or any of my team, can be of any further assistance to you please do not hesitate to contact me at your earliest possible convenience.
Yours sincerely,
Guest Service Manager